Getting Started With 245D Services

Now accepting new clients: We provide 245D services and work closely with lead agencies, case managers, and families to support a smooth, well-coordinated start to services.

Where Are You Starting?

Choose the next step that fits your situation.

I am exploring services

Review our service options, then contact us with general questions about the referral process.

Explore Services

I have a case manager or authorization

Ask your case manager to coordinate with Ontime, or submit basic referral information so we can follow up.

Start a Referral

I am referring someone

Provide contact details, the requested service, and the best person for Ontime to contact next.

Referral Form

The Process

Five steps toward beginning services.

Every situation is different, but most new services follow this general path. Your case manager or lead agency remains responsible for eligibility and authorization decisions.

01
Begin with your lead agency
Contact your county or Tribal human services office if you have not yet completed an assessment. The lead agency determines eligibility and helps identify appropriate services.
02
Build your person-centered plan
Work with your case manager or care coordinator to identify the services, goals, schedule, and support approach that fit your assessed needs and preferences.
03
Choose Ontime Health Care
Tell your case manager you are interested in Ontime, or contact us directly. We can answer general questions and explain what information is needed for a referral.
04
Submit the referral
The individual, family, guardian, case manager, or another authorized professional may send basic referral information through our online form or by phone.
05
Complete intake and coordinate the start
We review the authorized service, discuss routines and preferences, confirm availability, and coordinate an appropriate start date with the person and support team.

Before You Contact Us

Basic information helps us respond efficiently.

You do not need to have every answer. Share only the basic information needed to begin the conversation.

Name and contact information for the person who should receive our response
The service or type of support being requested
County, case manager, or lead agency information when available
Preferred method and time for follow-up

Protect private information: Do not enter diagnoses, Social Security numbers, medical records, or other sensitive health information in the website form.

Frequently Asked Questions

Questions about beginning services.

Can I contact Ontime before services are authorized?

Yes. We can answer general questions and explain the referral process, but services cannot begin until eligibility, authorization, availability, and required intake steps are confirmed.

Who can submit a referral?

A person seeking services, family member, guardian, case manager, care coordinator, or another authorized professional may start a referral.

Does submitting the form guarantee services?

No. A referral begins the conversation. Ontime must review the requested service, authorization, staffing, location, and other intake requirements before confirming a start.

Should medical records be sent through the website form?

No. Do not submit diagnoses, Social Security numbers, medical records, or other sensitive health information through the website form. Ontime will explain a more appropriate process if additional documentation is required.

Connect With Ontime

Let’s discuss the next step.

Submit a basic referral, send a general message, or call our Bloomington office. We will help direct your inquiry appropriately.

Start a Referral Contact Ontime

A clear path from questions to coordinated support.