Now accepting new clients: We provide 245D services and work closely with lead agencies, case managers, and families to support a smooth, well-coordinated start to services.

Home Services

Our 245D Services

Personalized support for greater independence at home, at work, and in the community.

Service Overview

245D Waivered Services

A support professional and an older adult reviewing information together at home

Person-Centered Support

Ontime Health Care provides 245D licensed services for people who need support at home, at work, or in the community. Each service is shaped by the person's assessed needs, preferences, goals, routines, and person-centered support plan.

We coordinate with individuals, families, case managers, lead agencies, and other members of the support team. This collaboration helps create a smooth start to services and dependable support that can grow with the person over time.

Choose a service category below to learn how Ontime can support a specific need or goal.

Service Overview

Basic Support Services

Basic Support Services help people meet everyday needs, maintain important routines, and remain safe at home and in the community. Depending on the authorized support plan, services may include 24-hour emergency assistance, adult companion services, homemaker support, night supervision, respite care, individual community living support, and individualized home supports. Respite may be provided in or outside the home, giving primary caregivers time to rest while dependable support continues.

How this support can help

  • Daily routines, household tasks, and greater independence
  • Safety, supervision, and support during urgent needs
  • Social connection and dependable relief for caregivers

Eligibility & Authorization

Service availability depends on assessed needs, waiver eligibility, and the person-centered support plan. A county or Tribal case manager confirms which services are authorized before care begins.

Getting Started

How to begin 245D services.

Access begins with an assessment and service authorization through your county or Tribal lead agency. Once that is in place, Ontime will help coordinate a smooth start to care.

  1. 01

    Request an assessment

    Contact your county or Tribal human services office and ask for a MnCHOICES assessment to determine eligibility for home and community-based services.

  2. 02

    Choose services with your case manager

    Review your assessed needs, select the services that fit your goals, and have them authorized in your person-centered support plan.

  3. 03

    Contact Ontime Health Care

    Call (651) 206-1897 or submit the referral form. We will review the request, confirm availability, and schedule an intake meeting.

Start a Service ReferralView the Complete Getting Started Guide