Does this service replace 911?
No. Call 911 for a life-threatening emergency. This service follows the separate on-call response authorized in the person’s support plan.
Now accepting new clients: We provide 245D services and work closely with lead agencies, case managers, and families to support a smooth, well-coordinated start to services.
ONTIMEHEALTH CARECall (651) 206-1897Bloomington, Minnesota
Service Overview
Support centered on the person’s daily life and goals.
The service is organized around a person-specific emergency plan. That plan identifies when to call, the type of response that is authorized, important contacts, and how the support team should be notified.
This service is not a replacement for 911 or emergency medical care. Life-threatening situations should always be directed to emergency services first.
What to Expect
A coordinated start to services.
We work with the person and support team to understand the authorized service, establish clear expectations, and prepare for a dependable start.
- 01
Development or review of the authorized emergency response instructions
- 02
Clear information about when and how to contact the service
- 03
Follow-up communication with the appropriate support team members
Frequently Asked Questions
Questions about 24-Hour Emergency Assistance.
What information is included in the response plan?
The plan may identify when to call, the authorized response, important contacts, and required follow-up communication.
Who authorizes 24-hour emergency assistance?
The lead agency determines eligibility and authorization through assessment and person-centered planning.
Talk With Ontime
Ready to discuss 24-Hour Emergency Assistance?
Tell us what support you are looking for. We will review the request, answer questions, and help coordinate the next step.